Senior Data Centre Engineer

ACHIEVING OPTIMUM SUCCESS TOGETHER

Job title
Senior Data Centre Engineer
Role description
  • Design, configure and deploy Data Centre and onsite server-based systems in line with IDS-INDATA designs
  • Assist the Sales team on technical projects and requests from the customer
  • Ensure the customer SLAs’ are met for deployments
  • Maintaining a consistently high level of service delivery
  • Serve as an escalation point for the Support team in regards to Data Centre technology incidents and requests
     
Areas of responsibility
  • Deploy technical projects & bespoke configurations on customer premises (remote or on-Site).
  • Act as a technical lead for site deployments
  1. Troubleshooting\technical investigations\route cause analysis
  2. Assist the Project Manager with change requests in regards to your deployments.
  • Perform and Process technical surveys & audits
  • Documentation:
  1. Identify areas where processes can be improved\newly implemented (Internal and Customers specific)
  2. Update/maintain Data Centre documentation and procedures
  • Ensure sufficient logs/detail is collected for technical escalation or reassignment to 3rd Party providers
  • Liaise with 3rd parties where necessary to ensure an efficient resolution to incidents/requests are achieved within the contractual SLA
  • Reporting: 
  1. Assist with monthly activity reports and weekly updates on Project Deployments.
  2. Liaise with the Project Manager to ensure projects are completed within the estimated time scale
     
Education and experience

Qualifications

  • Cisco certifications are desired (Should be current and valid)
  1. Cisco CCNA Data Centre highly desirable
  2. Working towards or obtained Cisco CCNP Data Centre qualifications
  3. Cisco CCNA and or CCNP Routing and Switching highly desirable
  • VMWare VCP 5/6 highly desirable

Additional requirements

  • Person would need to be able to travel and spend time away from home for short periods of time
  • Have a clean valid UK driving license
  • Willing to commute to our office in Malvern for the initial period of employment or relocate, homeworking available following the employee probationary period for candidates whose commute to the IDS-INDATA office would be over one hour
Required knowledge, skills and abilities
A good understanding of ITIL Process
A good understanding of Data Centre, Azure and or AWS technologies
A good understanding of Data Centre management applications
A strong knowledge of the Cisco Data Centre, VMware, Azure (and or AWS) and the Microsoft Server portfolio
Ability to deploy and maintain Cisco, VMware and Microsoft products according to the appropriate guidelines:
Knowledge of any of the following would be advantageous:
Cisco Hyperflex
EMC SAN storage
Nexus data centre products 2K/5K/7K
VMWare (Ver 5/6)
Microsoft Hyperflex
Cisco UCS-C/B servers
Fluent English is essential
Excellent verbal & written communication skills in English
Additional language skills are advantageous (French/German/Spanish/Russian/Polish)
Ability to use Microsoft applications, Word, Excel, Visio and Outlook
Creative and analytical problem-solving mindset
Ability to prioritise, multitask and self-manage
Excellent customer service and customer facing skills
Honest, hardworking and reliable
Eager to expand his/her own knowledge and technical skills by attending courses and/or self-study
Ability to use own initiative
Ability to work under pressure and retain composure
Effective oral communication
Ability to articulate and communicate complex technical issues at all levels
Excellent Interpersonal skills
Ability to work in a team, interacting constructively and assertively with colleagues, clients and partners
Ability to lead a team to achieve the desired goals.
Ability to work in an international & multi-cultural environment
3-5 years of proven experience in a Data Centre environment supporting customers

Specific Details

Location

Malvern View

Chequers Close
Enigma Business Park
Malvern
Worcestershire

WR14 1GP
Type
Permanent
Salary
Competitive
Benefits
Competitive

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