We are experts in Customer Care solutions, which enable connected digital experiences centred around your customers’ needs.
Customers enjoy contextual, continuous and capability rich journeys that are personalised and effortless and put them in charge of how and when they connect with you. Solutions are designed to provide your customers with exactly the right resource at any time, no matter what channel they use. They can also be given options for personalised self-help.
Your business and brand will be recognised for the connected, relevant and continuous experience it provides across the whole customer lifecycle. Further differentiation is made possible by interaction models that incorporate diverse channels including video, text, SMS and Internet of Things devices. Every solution is flexible, scalable and secure.
IDS INDATA's Customer Care solutions are built around open architecture and a partners' ecosystem. These increase feature flexibility and facilitate a deployment model – either on-premises, cloud or hybrid – that matches your operations and business ambitions.