Unified communication (UC) solutions integrate your communication channels, networks and systems to improve productivity and collaboration across your organisation. They can also integrate IT applications, consumer applications and devices to streamline business processes and customer service.
Solutions can extend beyond your company boarders to include partner organisations or public communities. In each case, they are shaped to support your business workflows and workgroup activities.
UC solutions incorporate telephony, meeting solutions, messaging, instant messaging, communication enabled-business processes, and interfaces for mobile devices and desktops to provide a consistent user experience.
Integration of UC solutions with other business and communication applications can change the way you do business, creating value for your organisation and your customers.